No, VlotShop sources products from four specialized suppliers who excel in different categories. However, we handle all quality control, customer service, and shipping logistics to provide you with a seamless shopping experience. You won't notice the difference - it all comes from VlotShop.

We've streamlined our logistics to make shipping simple for you. When you place an order, our system automatically routes each item to the appropriate supplier for fulfillment. However, you'll receive a single order confirmation, one tracking number (for consolidated shipments when possible), and unified shipping updates. In most cases, all items from one order will arrive together.

We offer a 30-day hassle-free return policy for all items. Simply contact our customer service team, and we'll handle the return process regardless of which supplier provided the item. You'll receive a prepaid return label and can return items to a single address. Refunds are processed within 3-5 business days after we receive the returned items.

Each supplier undergoes a rigorous vetting process before we partner with them. We regularly audit their quality control procedures and inspect random samples from shipments. Additionally, we maintain strict standards for product descriptions, imagery, and packaging consistency. If any product doesn't meet our standards, it doesn't make it to our marketplace.

No, and that's by design. VlotShop serves as the single point of contact for all customer interactions. Our suppliers focus on what they do best - creating and fulfilling quality products - while we handle all customer service, returns, and inquiries. This ensures consistent service quality and eliminates confusion about who to contact for support.